Why did I recieve a refund?

Last Updated: Apr 30, 2013 11:23AM EDT
There are a few reasons that a refund could have been sent to your account.  Please be sure to view the refund email  to determine the exact reason why the items were refunded.
 
Out of Stock Item:

If you have a multiple item order, and one of the items is out of stock.
It is company policy to refund you for the out of stock item & partial shipping to avoid holding your order up.  Your order is then immediately shipped.

If you had a single item order, you will be emailed about the out of stock item.  If no response is returned in five business days, your order will be refunded.


Canceled Order:

If your order was canceled for any other reason, it should be listed in the refund summary.  If you did not receive this email or if you have any further questions please feel free to email us!  Please be sure to include the subject Order Cancelled in the email as well as your order number, so that we may assist you as quickly as possible.

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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