My order was marked return to sender, now what?

Last Updated: Oct 10, 2019 01:58PM EDT

If your tracking information indicates your package was returned to us it will also generally explain why.
This can happen for a variety of reasons, including, but not limited to; a typo in your address, missing apartment number, being marked as unclaimed, etc.

MerchNow has no responsibility in your package being returned. 

Once your order makes its way back to us it will be processed by our returns department and you will receive a refund for the cost of the item(s) only. Any Charge-back from a return to sender by USPS MerchNow has no responsibility for it is at the expense of the consumer. Any charges made by USPS for the return to sender will be deducted from the cost of the items.General processing time can take anywhere from 7 - 10 business days. The refund will be processed using your original method of payment. For credit/debit card refunds it can take an additional 3-5 business days to hit your account. 

There will be nothing we can do until the package arrives, but if you do notice your order is being returned and you want to let us know you are welcome to contact us ( Be sure to include your order number in your email. Our team will make a note on your customer account that the package is being returned.

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