Can I check my order status?

Last Updated: Dec 28, 2018 10:47AM EST
To check your order status please visit our order status page HERE
Make sure to have the email address & zip code used to place the order handy

If you are unable to locate your order with your email & zip code or you notice your order hasn't updated after it's processed for over 5 business days do not fret, simply contact us so we can check on your order status for you! 

Please include ORDER STATUS & your ORDER NUMBER in the subject of your request. (example: Order Status #1234567) If you do not include your order number and explanation of what we can help you with it will slow down the process because we will have to ask you for more information!

Keep in mind sometimes things like delayed items, higher ordering volumes, large presale releases, etc do happen which can cause us to experience longer processing times than usual, this is especially true during the holiday season. But rest assured our team works hard to keep things processing as quickly as possible and it's likely your order won't be delayed long. 

For more information on why orders can see longer processing time click here

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!

    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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