If you chose an insured shipping method you can file a claim with the shipping carrier.
The following shipping methods are insured:
- UPS GROUND up to $100*
- UPS 3 DAY SELECT up to $100*
- UPS 2 DAY AIR up to 100*
- UPS NEXT DAY AIR up to $100*
- USPS PRIORITY MAIL up to $50*
- USPS INTERNATIONAL PRIORITY MAIL up to $200*
FILING A LOST PACKAGE CLAIM WITH UPSWatch how to submit a claim
1) To start your claim you will need to sign in using your existing UPS account or create a free account.
2) Identify your role (you are the consignee or receiver)
3) Enter detailed package information, being as specific as possible.
- Describe the lost merchandise, including the product(s), brand name, size, color, quantity etc.
- Upload photos of your original MerchNow order receipt proving the item(s) ordered & your shipping address.
- Provide your tracking number and confirm your address.
For more information you can visit the UPS help site
FILING A LOST PACKAGE CLAIM WITH USPS
1) Start your claim by signing in with your user name & password. New users can register at usps.com
3) Enter your tracking number and the shipping date
4) Enter your delivery address and claim details.
5) Select the reason for filing a claim (lost package)
6) Upload proof of value (picture of your MerchNow receipt showing items purchased and your address)
7) Review your claim information and submit.