Returns and Exchanges

Last Updated: Jul 20, 2016 05:21PM EDT

Return & Exchange Policy


General Information

For an easy exchange, please fill out the R/E form on the back of your invoice and include in your return package.
If you did not receive a copy of the form please click the attached file on the bottom of this page.

We will accept an exchange on any clothing item as long as it has not been washed or worn and is in resellable condition and is returned within 60 days of original order delivery date.

For all music items we will only be able to accept returns on items that are unopened.


All sales of clearance items are final.

We will need you to ship the original merchandise back to us including your completed return/exchange form in order to process your return or exchange. If this information is not included in your packaging we will not be able to process your request.

All returns/exchanges must be received within 60 days of your orders original delivery date.

Once we receive the returned merchandise, we will process your exchange and reship the item you request.
If there are any issues with your exchange we will contact you via email.

You will be responsible for a reshipping fee in addition to the one-time $2.00 restocking fee. The restocking fee is charged per order, not per item.

If you are just returning an order and would like a credit to your original payment method (credit card or paypal), you will be refunded for the cost of the item(s) minus the $2 restocking fee once your returned merchandise arrives.

For Orders placed from Merchnow.com Worldwide stores please send returns to the following address:

Attn. Returns & Exchanges
Merchnow, LLC
PO Box 38189
Albany, NY 12203

For Orders placed from European Merchnow stores please email support@merchnow.com before sending product

Be sure to use a trackable shipping method and hold onto your tracking number when you return the items. We cannot be held responsible for any returned merchandise unless you have obtained proof of delivery.

Please allow 7-10 business days from the date of delivery to our warehouse for the exchange to be fully processed & reshipped.



Damaged or Incorrect Item Received

We are very sorry for the inconvenience!  We will need you to send the damaged item back to us, once we receive the return package you will be reimbursed for the return shipping costs & a non-damaged item will be shipped.

Please follow the steps below:

1 ) On the back of your invoice is our returns/exchange form. Please complete this using the DAMAGED reason code.

2)  Return the item and the completed form using one of the following shipping methods:
          * USPS first class (13 oz or less)
          *USPS Priority mail
          *UPS Ground
          *Fed-ex Ground

Be sure to obtain a tracking number for your return package.
MerchNow cannot be held responsible for any returned package unless the customer has obtained proof of delivery.

Please do not use any expedited shipping methods such as 2nd day air or 3day shipping. We will NOT be able to offer a full refund on any expedited shipping methods.

3) SHIP TO:

ATTN: Returns and Exchanges
MerchNow, LLC
PO Box 38189
Albany NY 12203-8189


Please allow 7-10 business days from the date of delivery to our warehouse the new item shipment to be processed.

Please note if you don't include the copy of your invoice/return form we will be unable to process your exchange.

We apologize again for the inconvenience, and thank you for your patience.

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
support@merchnow.com
https://cdn.desk.com/
false
merchnow
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete