How long will my order take?

Last Updated: Dec 28, 2018 10:41AM EST
Our US warehouse is located in Albany, New York.
Shipping times vary dependent on your location and shipping method chosen.

 
Our warehouse operates Monday - Friday only 
 
All orders placed during the weekend or on a holiday will
begin processing on the following business day.

All in stock orders can take 1-5 business days for processing regardless of the shipping method. 

When available RUSH processing will be offered during checkout.
 You can choose to add this to expedite your processing time!

 
  • If your order contains a preorder item, please note your entire order will ship once the preorder is ready to ship. All preorder estimated ship dates are subject to change. We cannot split shipments even in the case of preorder delays. There may be additional processing time for preorder shipments as well, please allow an additional 1-5 business days for processing. 
  • If your order contains a special print item also known as direct to garment your order will generally require additional processing time because the item is printed specially for you. These will show a processing time of 5-10 additional business days. If this date changes on the site it's simply due to a delay in production time. You may notice this date changes if you look at the item on different dates. This is due to the product memory and is perfectly normal.
 
You will receive an email with your tracking information once your order has shipped. 

If you're concerned about your order status and
would like to check in you can contact us

 Please include ORDER STATUS and your ORDER # in the email subject line so we can better assist you.

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
support@merchnow.com
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