Shipping

Last Updated: Dec 24, 2014 12:16PM EST
Shipping

All orders are shipped from our Albany, New York warehouse. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday, or Holidays. 

Shipping Prices

All shipping prices are based on the item weight, and distance of travel.
Prices are set according to the USPS & UPS pricing guidelines/costs


Domestic Orders

All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method. 

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

* Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
* Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
* Western United States
US Postal Service First Class Mail- 4-6 Business Days

Estimated domestic delivery times based UPS Ground shipping method.

* Eastern United States
UPS Ground - 1-3 Business Days
* Midwestern United States
UPS Ground - 1-5 Business Days
* Western United States
UPS Ground - 4-6 Business Days

Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed. All orders are subject to the 5 day processing before shipment. 

Media Mail tends to take quite a bit longer than First Class mail, and tracking information is not always updated. 


International Orders

International orders are shipped via the US Postal Service International Mail.
All international in-stock orders ship within five business days of the order being placed. Depending on the country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks. 

The cost of shipping depends on the location and the weight of the package. Prices differ depending on the country that you live in.

Some countries require the customer to pay a customs duty or tax when picking up their package.This is completely out of Merchnow's hands. Please do not ask to mark a package as "gift," as this is illegal.

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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