General Shipping Information
All international orders are shipped via the US Postal Service.
All in-stock orders will ship within 1-5 business days
Transit time will vary by country, time of the year & customs practices.
It can take up to 8 weeks for you to receive your order, generally most orders are received within 2-4 weeks.
We were recently informed by the US Postal service that some packages can spend up to 5 weeks in customs. This varies by country & customs laws. So please allow 2-8 weeks for delivery
The cost of shipping depends on the location and the weight of the package.
Prices differ depending on the country that you live in and the items you order.
Some countries require the customer to pay a customs duty or tax when picking up their package.
This is completely out of our hands, and will vary by country.
Please do not ask to mark a package as "gift," or change the value on the invoice as this is illegal.
International Address Issues
When placing an international order that requires a state just follow the steps below
Put your CITY in the ADDRESS LINE 2 spot
Put your STATE in the CITY LINE spot
When we print the invoice, it will all fall into the appropriate sections for shipping!
No Ship Country List
There are some countries that the USPS does not permit us to ship to.
Unfortunately, this is not something we can change unless the list is updated by the USPS
If your country does not appear in our drop down list we cannot ship to you. We are very sorry for the inconvenience!
If you have any additional questions about an International order, please feel free to send us an email! Just be sure to add the subject International to the email so that we may assist you as efficiently as possible!
- Still can't find an answer? Email us!
Please be sure to search for your question before submitting an email!
General questions have most likely already been answered!
Feel free to also give us a call:
Toll Free: (888)-387-3343
International Customers: +1(518)-458-9563
We are in the office Monday thru Friday, 9AM-5PM Eastern Time.