Can I cancel or edit my order?

Last Updated: Dec 27, 2018 04:13PM EST
CANCELING AN ORDER

We can never guarantee we will be able to cancel your order, but will do our best to attempt to catch it before it begins processing. Once your order has entered our warehouse for processing it is impossible to stop it. The sooner you contact us the better.

When emailing please include CANCEL and your ORDER NUMBER in the subject line.
If we are able to catch your order before it ships we will happily cancel your order for a full refund to the original payment method. Unfortunately if we are not able to catch it before it ships there will be nothing we can do, but you can visit our return/exchange section for your options on returning the item(s). 


Contacting us by phone to cancel is also an option: 
Toll Free: 1(888)-387-3343

We will provide confirmation on if we were able to cancel the order or if it is too far into processing once we're able to locate it. 
 
EDITING AN ORDER
 
We do not have the ability to make any changes to your order once placed. We can no longer add items, remove items, change sizes, etc. 

If you need to make any adjustments to your order you can request we cancel the order for a full refund so you can place a new order. 

When emailing please include CANCEL and your ORDER NUMBER in the subject line. 
If we are able to catch your order before it ships we will happily cancel your order for a full refund to the original payment method. Unfortunately if we are not able to catch it before it ships there will be nothing we can do, but you can visit our return/exchange section for your options on returning the item(s).  


Contacting us by phone to cancel is also an option: 
Toll Free: 1(888)-387-3343

 

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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