How do I cancel or edit an order?

Last Updated: Apr 30, 2013 12:20PM EDT
CANCELING AN ORDER:

Please contact us by phone or email IMMEDIATELY with your order number, and state that you would like to cancel your order. 
Please also include Cancel Order as the subject so we can take care of the cancellation as quickly as possible.

We can cancel your order as long as it has not been processed through our warehouse or shipped.
We process hundreds of orders daily so it is extremely important you contact us right away. Once an order is taken out to our warehouse to process, it is almost impossible to catch before shipment.

If we're contacted right away, we can generally catch the order before it begins processing.

Once your order is canceled you will receive a refund via your original payment method.
Please keep in mind the refund may take up to 5 business days to fully process through your bank/appear in your account.  You will receive a refund email once your refund is processed by us.

If your order cannot be canceled before shipment, feel free to refuse the package upon delivery, once the package is returned to us we will refund you for the cost of the item only.  We ask that you let us know you have refused the package so we can note your account, this will help us process your refund quicker.



EDITING AN ORDER (adding or removing items):

Please contact us by phone or email IMMEDIATELY with your order number, and a description of what you would like to do.  Please be sure to include EDIT ORDER in the subject line.

We can edit your order as long as it has not been processed through our warehouse or shipped.
We process hundreds of orders daily s
o it is extremely important you contact us right away.
Once an order is taken out to our warehouse to process, it is almost impossible to catch before shipment.


If we're contacted right away, we can generally catch the order before it begins processing.

- If you are adding an item please include the item sku or description along with the size you'll need. You will be responsible for the additional item cost and additional shipping. If you paid via credit card, we can charge your card as soon as the order is changed. If you paid via PayPal we will request you send the cost of the item & shipping to our PayPal account. We will provide the total cost once we have the order & the item(s) + shipping are added.

- If you are removing an item please include the item you'd like to remove. You will be refunded for the cost of the item/partial shipping.

- If you are looking to change the size of the item you ordered, please include the item you'd like to change and the size you'll need. As long as the item is in stock we can make the necessary changes. We will confirm once changes have been made.


If changes cannot be made before the order is shipped, please always feel free to complete a Return or Exchange on all unworn items.

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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