FAQS - PRESALES

  • What is a preorder?

    Preorders allow you place your order for a special item, new album, limited bundle, direct to garment clothing...

    Nov 28, 2018 12:46PM EST
  • Why is vinyl delayed so often?

    Vinyl is often delayed due to the delicate manufacturing process and the fact there are only a few manufacture...

    Nov 27, 2018 05:43PM EST
  • When will my preorder ship?

    ESTIMATED SHIP DATES All preorders are listed with an estimated ship date. This is the date we are provided...

    Nov 27, 2018 02:08PM EST
  • How do I update the address for my preorder?

    PLEASE CONTACT OUR SUPPORT TEAM RIGHT AWAY FOR ASSISTANCE! We will do our best to make the changes before yo...

    Nov 27, 2018 04:59PM EST
  • Can I edit my preorder?

    ADDING / REMOVING ITEMS We will not be able to accommodate any requests to change your order by adding, re...

    Nov 27, 2018 04:55PM EST
  • Can I cancel my preorder?

    If you would like to cancel your order please contact us right away with your request When you submit your...

    Nov 27, 2018 05:24PM EST
  • Can you ship my non-preorder items separately?

    SPLIT SHIPMENTS We do not currently have the ability to split shipments. If your order contains both pre...

    Nov 27, 2018 05:11PM EST
  • Why is the date on my order changing?

    DIRECT TO GARMENT & SPECIALTY ITEMS Some items available on our site are listed as presale for direct...

    Nov 27, 2018 05:56PM EST
  • When will I get my pre-order digital download?

    IF YOUR PREORDER CONTAINS A DIGITAL DOWNLOAD YOU WILL RECEIVE AN EMAIL WITH YOUR DOWNLOAD LINK ONCE THE FILES ...

    Nov 27, 2018 05:12PM EST
  • Why did my download expire?

    EXPIRED DOWNLOAD LINK Each download link allows up to 4 attempts before expiring. We always advise you avoid...

    Nov 27, 2018 05:15PM EST

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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