FAQ

  • My order was marked return to sender, now what?

    RETURN TO SENDER If your tracking information indicates your package was returned to us it will also genera...

    Dec 27, 2018 03:36PM EST
  • Sizing / Brands (METRIC)

    ​Please note the measurements below are based on averages from various garment vendors and are not based on cu...

    Nov 26, 2018 01:22PM EST
  • Why did I receive a refund?

    REASONS FOR REFUNDS There are a few reasons we may refund an order. When we have to process a refund we gene...

    Dec 28, 2018 10:15AM EST
  • What currency does your site use?

    Our main warehouse is located in the US so all pricing on the MerchNow site is listed in USD. If you are pla...

    Nov 28, 2018 11:44AM EST

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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