Payment Issues

  • Multiple Transactions

    Declined Transactions The first and most common issue that we have occur is that transactions have been decli...

    Apr 30, 2013 12:46PM EDT
  • Gift Cards

    Unfortunately due to the system we have in place to prevent fraud, any card used must have a confirmed billing...

    Apr 30, 2013 03:43PM EDT
  • International Orders

    Unfortunately due to large amounts of fraudulent purchases in the past, we now require that all orders placed ...

    Dec 16, 2014 12:19PM EST
  • Customs Fees

    Customs Fees are unfortunately a tax that is sometimes placed on packages traveling to international locations...

    Dec 16, 2014 12:20PM EST

Need Help?

  • Still can't find an answer? Email us!
  • Please be sure to search for your question before submitting an email!

    General questions have most likely already been answered!


    Feel free to also give us a call:

    Toll Free: (888)-387-3343

    International Customers: +1(518)-458-9563

    We are in the office Monday thru Friday, 9AM-5PM Eastern Time.
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